Location
taguig, taguig, Philippines
Posted
June 03, 2026
Job Description
Job Title: IT Helpdesk Admin Support
Department: Wizard IT
Location: BGC, Taguig (Onsite)
Employment Type: Full‑Time
Manpower Requirement: 2–3
Job Summary
We are looking for a Customer Service – IT Helpdesk professional to provide first‑level support to customers via phone and ticketing systems. The role requires strong English communication skills, basic computer knowledge, and the ability to work scheduled shifts while managing support queues efficiently.
Key Responsibilities
- Answer inbound support calls and respond to customer inquiries professionally
- Log, track, and update support tickets accurately in the helpdesk system
- Monitor ticket queues and manage assigned work shifts
- Escalate unresolved or complex issues to the appropriate technical teams ...