Information technology help desk

Full-time Other-General

Overview

Disruptive IT (Pty) Ltd is looking for 3 experienced IT Resource Schedulers / IT Helpdesk Coordinators to join a dynamic enterprise IT environment based in Centurion.

This role is ideal for someone who thrives in a fast-paced support environment, has excellent coordination skills, and enjoys ensuring the right technical resources are assigned to the right tasks while delivering exceptional customer service.

Key Responsibilities Schedule and coordinate IT field engineers and technical resources. Log, update and manage incidents and service requests. Monitor support queues and ensure SLA compliance. Prioritise and allocate calls according to urgency and resource availability. Liaise with customers, technicians and internal stakeholders to provide regular updates. Track open incidents through to resolution. Escalate unresolved issues where necessary. Maintain accurate records within the IT Service Management (ITSM) system. Produce operational reports and assist ...