Location
Batam, Riau Islands, Indonesia
Posted
June 16, 2026
Job Description
Industry
Insurance / Financial Services
Working Arrangement
- Employment: Full-time
- Contract: 1-year contract
- Renewal based on performance
- Salary reviewed annually
- Location: Aria Office Tower, Batam
- Working hours: 40 hours/week (scheduled basis)
- Overtime: Compensated with time off in lieu (T&C apply)
Job Role
IT Helpdesk (Level 1 Support)
Position Objective
Provide responsive Level 1 IT support for internal employees and agents by resolving technical issues, maintaining endpoint compliance, and ensuring service requests are handled within SLA.
The role supports operational stability, user satisfaction, and continuous improvement through proactive problem-solving and automation mindset. It also involves coordination with Level 2 support teams, maintaining documenta...