Information Technology Field Technician
HCLTech
Full-time
IT Services and IT Consulting,Information Services
Location
houston, tx, United-States
Posted
June 09, 2026
Job Description
Job Description:
- Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations.
Responsibilities :-
Incident Management & Resolution:
- Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager.
- Perform triage and assignment of site alerts/incidents.
- Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely.
- Adhering to SLAs agreed in the Scope
- ITIL Processes awareness and adhering to ITIL process workflow.
Site Operations & Preventive Maintenance:
- Conduct daily site walkthroughs and routine checks.
- Maintain site-specific knowledge...