Informal Conflict Management System (ICMS) Practitioner / Senior Practitioner (Calgary)
Treasury Board of Canada Secretariat
Full-time
Bio & Pharmacology & Health
Location
calgary, ab, Canada
Posted
June 29, 2026
Job Description
Position Overview
Informal Conflict Management System (ICMS) Practitioner / Senior Practitioner – Canada Border Services Agency (CBSA), Human Resources Branch.
Locations: Calgary (Alberta), Winnipeg (Manitoba), Halifax (Nova Scotia), Mississauga (Ontario), Niagara Falls (Ontario), Ottawa (Ontario), Windsor (Ontario).
Salary: $101,055 – $126,079.
Job levels: PE-04, PE-05.
Responsibilities
- Design, promote, and deliver conflict interventions and informal conflict management services to client managers and employees.
- Conduct mediation, facilitation, conflict coaching, and group or workplace interventions.
- Provide training and awareness sessions on conflict resolution and alternative dispute resolution.
- Assess complex conflicts, develop engagement plans, and implement conflict prevention and restoration initiatives.
- Collaborate with HR team members, clients, and partners to support organizational ef...