Incident Manager

ACL Digital

Full-time Higher Education,IT Services and IT Consulting
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Location
boston, ma, United-States
Posted
June 30, 2026

Job Description

Incident and Reporting Manager

Work Schedule: 40 hours/week

Location: Hybrid, 3 days onsite, 216 Mass Avenue Boston MA 02115


  • pay rate Range $37.14/hr )
  • Duration: 7 months - Is there potential for extension? - Yes
  • Top 3 technical or soft skills you’d like to see that will lead you to request an interview
  • ITIL certified + Please see core competencies section in JD
  • How many years of experience- 5 years
  • Round of interviews: 2


1. Minimum Qualifications

o The ideal candidate will have 5+ years of ITSM and Reporting experience, higher education experience is a plus.

o ITIL, ServiceNow, or other ITSM related certifications are preferred

o An understanding of ServiceNow/ITIL concepts with a passion for pro...