Incident Management

Full-time Business Operations Specialists

The ideal candidate should have 7+ years of experience in Service Management area with adequate understanding of SF HR modules.. This candidate would be performing in a role of Specialist-Service Management ensuring the identification, documentation, and implementation of IT service requirements. Prior experience of working in mid/large size organization across geographies is a strongly preferred.You willWork with the ITSM Service Manager to develop and document IT Incident Management policies, processes, and procedures based on ITIL standard methodologies to ensure the quality of operations.Develop and implement IT service management strategies aligned with business goals.Plan and manage the IT service portfolio to ensure it meets current and future needs.Design new IT services or modify existing ones to improve quality and efficiency.Ensure that service designs are consistent with architectural standards and business requirements.Manage the transition of new or changed services into ...