Incident Controller I

Stefanini

Full-time Business Operations Specialists
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Location
Noida, Uttar Pradesh, India
Posted
July 11, 2026

Job Description

Responsibilities:

  • Oversee incident management lifecycle (identification to closure).
  • Act as the central communication point for incident-related updates.
  • Handle major incident bridges, coordinating communication among stakeholders during critical incidents.
  • Assess and prioritize incidents based on impact and urgency.
  • Lead post-incident reviews to identify root causes and improvements.
  • Maintain accurate incident records and provide performance reports.
  • Identify and implement process improvements for incident management.
  • Build relationships with stakeholders and communicate status updates.
  • Manage high-impact incidents and develop response plans.
  • Ensure compliance with regulatory and organizational policies.
    • Job Requirements Details:
  • Requirements:Bachelors degree.3+ Years of experience in incident management or IT service management.Strong understanding of ITIL principles.Excell...

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      July 11, 2026
    • Application Deadline
      August 20, 2026