IN-Senior Associate _Retail banking _FS Tech_Advisory_Mumbai

Full-time Business Operations Specialists

Description

RoleTitle :Process Consultant – Retail Banking (Deposits / Lending / Payments) Experience: 3–5 years Location: [City/Onsite/Hybrid] Employment Type: Full-time Openings: [Multiple] (Deposits / Lending / Payments)Position :Associate / Senior Associate

Role Summary Own andoptimizeretail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)—from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.

Responsibilities:

· Map and analyze AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.

· DesignoptimalTO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).

· Define and document BRD/FRD, process maps (BPMN)...