IMPORT CUSTOMER SERVICE MANAGER (AIRFREIGHT)

Full-time Other-General

Basic Information

Basic salary: up to $7000

Working timing: Mon - Fri: 9am - 5:30pm, Alt Sat: 9am - 1pm

Location: Alps Avenue (Transport Provided)

Benefits: Annual Leave / AWS / Variable Bonus / Allowances

Job Duties

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalates issues to the Manager as needed.
• Customer Service ...