Location
remote, remote, Canada
Posted
June 01, 2026
Job Description
About The Role
You are the technical and operational owner for bringing merchants live on the Portless stack. This role is critical in providing a Ritz-Carlton onboarding experience—anticipating merchant needs, configuring complex integrations, and ensuring operational readiness for Day 1 execution and a seamless transition to the Hypercare team for ongoing stabilization. You are not a SaaS consultant; you are a logistics architect who understands how data flows across the warehouse floor and into the cloud.
What You'll Own (Responsibilities)
- Ritz-Carlton Onboarding & Project Management
- White-Glove Guidance: Lead the end-to-end onboarding process, providing personalized support and setting expectations for project milestones
- Execution of Implementation Plans: Develop detailed plans ensuring projects are completed on time and within scope
- Proactive Communication: Maintain clear, consistent ...