Implementation Specialist

873 Springboard Platform - Customer Service

Full-time IT & Technology
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Location
winnipeg, mb, Canada
Posted
June 06, 2026

Job Description

Role Overview

Implementation Specialists at People Corporation lead and manage the implementation of new groups. They work in a dynamic environment as part of a team to process transactions related to the full implementation of a new group. This Customer Success role provides value to clients through daily customer service, leveraging technology, communication skills, and responsiveness to ensure a positive client experience.

Responsibilities

  • Take overall responsibility for the effective implementation of assigned new groups onto one of our third‑party administration platforms.
  • Work with the Account Manager, Underwriter and Consultant to acquire all material required for the installation.
  • Clarify information, resolve outstanding issues, examine and follow up on missing information.
  • Provide frequent updates to all applicable stakeholders during the implementation process.
  • Work closely with other areas in the decisio...