Location
windsor, on, Canada
Posted
July 13, 2026
Job Description
As an Implementation Specialist , you'll lead customers through a smooth, structured launch of their Hub, setting up the platform, supporting content/configuration, and making sure admins feel fully trained and confident. You'll partner closely with Customer Success and Support to keep implementations on schedule, reduce friction, and deliver a clean handoff into ongoing success.
Key Responsibilities
- Lead customer onboarding sessions from kickoff through launch: requirements gathering, configuration, user setup, and go-live readiness.
- Build and maintain implementation plans, checklists, and timelines to keep projects organized and on track.
- Support basic data and content migrations (imports, setup, validation) and verify accuracy before launch.
- Create clear admin enablement materials, including training guides, quick-start documentation, and repeatable rollout templates.
- Document in...