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Location
Frankfurt, Hessen, Germany
Posted
June 26, 2026

Job Description

WhatYouWillBeResponsibleFor

  • Beingasingle point of contact(Consultantand Implementation SME)for aclient
  • Assistancewithmanagement of client’s technical and functionalsupport issues
  • Coordinationwith Charles River’s support and product management teams
  • Monitoring and assisting with theissue escalationprocess
  • Guidance to client(s) onbest practice usageof Charles River IMS
  • Informaltraining ofclientpersonnelin Charles River IMS
  • Interpretation ofworkflow analysis documents(BRDs)and conversion of these documents intospecificationsfor Charles RiverIMS configuration to ensurebestpractice delivery
  • Ongoingcommunicationandassessmentofproject statusto the client and Charles Riverprojectmanager(in larger projects)
  • Communicationofpertinent information onupgrades and major releasesto client(s)
  • Management oftraining and cons...

    • Job Details

    • Job Type
      Full time
    • Category
      Business Operations Specialists
    • Date Posted
      June 26, 2026
    • Application Deadline
      August 05, 2026