Location
Diliman, Metro Manila, Philippines
Posted
July 15, 2026
Job Description
Description
🌟 Now Hiring: Team Leader & SME UPA Technohub
Join our growing team and take the next step in your career!
We are currently looking for passionate, driven, and results-oriented individuals for our Retail account for the following roles:
Team Leader
Subject Matter Expert (SME)
If you have strong leadership skills, account knowledge, and a passion for helping teams succeed, we’d love to hear from you.
🧩 Roles and Responsibilities
Team Leader
- Drive team performance and ensure achievement of KPIs
- Coach, mentor, and support agents in meeting performance goals
- Monitor attendance, productivity, and quality performance
- Conduct huddles, feedback sessions, and performance reviews
- Partner with Operations, Training, and Quality teams to drive results
SME
- Serve as the go-to person for process and product-related concerns
- Provide floor support and assi...