Job Description
Client:
A Belgian federal research organization based in Brussels that provides independent scientific advice to policymakers in the healthcare sector. The organization supports decision-making by delivering studies and analyses aimed at improving the quality, accessibility, and efficiency of healthcare in Belgium.
The IT environment supports internal users and research teams, with a strong focus on reliability, security, and operational continuity.
Project:
The client is looking for an ICT Helpdesk / Support Engineer to support internal IT operations. The role is focused on providing first-line and second-line support to internal users, ensuring smooth day-to-day IT operations, and managing a wide range of administrative and technical IT tasks.
Key responsibilities include:
● Incident management for internal users
● Escalation to Shared Services and external service providers
● Supporting onboarding and offbo...