Job Description
Answers, evaluates, and prioritizes logged requests for assistance from users requiring assistance with the catalog of services requests.
Logs and tracks calls using the incident and problem management database provided through the service desk.
Handles problem recognition, research, isolation, resolution, and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
Software and Hardware Installations and Support
Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Sets up and supports boardrooms for training use.
Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.