Location
winnipeg, mb, Canada
Posted
June 17, 2026
Job Description
Become a key player at Fortra as a Senior Support Analyst for IBM i Power Systems. Resolve complex technical issues and support customer satisfaction through expert troubleshooting.
This role involves not only addressing escalated issues but also serving as a mentor for junior analysts. Utilizing your deep knowledge of IBM i systems, you'll engage with customers to ensure they understand technical concepts and system performance. Your leadership will enhance team capabilities and customer understanding.
Key Responsibilities: • Provide advanced troubleshooting support for complex issues • Lead communications with high-priority customers on resolutions • Collaborate with internal teams to ensure effective solutions • Mentor junior staff and lead knowledge-sharing sessions • Oversee documentation of feature requests and enhancements
Requirements: • Bachelor's degree in IT or equivalent experience • 4+ years of experience in IBM i technical support • Strong analy...
This role involves not only addressing escalated issues but also serving as a mentor for junior analysts. Utilizing your deep knowledge of IBM i systems, you'll engage with customers to ensure they understand technical concepts and system performance. Your leadership will enhance team capabilities and customer understanding.
Key Responsibilities: • Provide advanced troubleshooting support for complex issues • Lead communications with high-priority customers on resolutions • Collaborate with internal teams to ensure effective solutions • Mentor junior staff and lead knowledge-sharing sessions • Oversee documentation of feature requests and enhancements
Requirements: • Bachelor's degree in IT or equivalent experience • 4+ years of experience in IBM i technical support • Strong analy...