Location
muntinlupa, metro manila, Philippines
Posted
July 16, 2026
Job Description
Job Description
- Provide L3 support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management.
- Ensure that all the tickets/incidents are resolved within committed SLA's.
- Ensure positive user-experience through clear communication and timely support.
- Continuously identify opportunities for process improvement and tasks automation.
- Maintain documentation of support processes, knowledge articles, and operational procedures.
- Maintain dashboard reporting on performance, access reviews, and compliance activities.
- Collaborate closely with managed service team and other stakeholders on a day‑to‑day basis to ensure operational excellence for our service.
Job Requirements
- 2+ years of hands‑on experience with Sailpoint IdentityIQ.
- Certification in Identity Security Engineer is an added advantage.
- Understanding ...