Location
north vancouver, metro vancouver regional district, Canada
Posted
June 25, 2026
Job Description
Step into the impactful role of Research Advisor at ICBC, focusing on Voice of Customer programs with a hybrid work arrangement. Leverage your analytical skills to inform strategic improvements.
You will play a crucial role in executing VOC programs while collaborating with internal teams to drive insights on customer behavior. Your background in digital research and experience with survey methodologies will be instrumental. This position demands strong analytical thinking and a detail-oriented approach to ensure actionable insights.
Key Responsibilities:
• Manage VOC program processes and survey execution
• Ensure data integrity and reporting accuracy
• Conduct deep dive analyses of customer interactions
• Collaborate with analytics and VOC teams
• Build relationships to support cross-program insights
Requirements:
• 8+ years in customer insights or research
• Proven management skills in VOC initiatives
• Experience with analytics software and reportin...
You will play a crucial role in executing VOC programs while collaborating with internal teams to drive insights on customer behavior. Your background in digital research and experience with survey methodologies will be instrumental. This position demands strong analytical thinking and a detail-oriented approach to ensure actionable insights.
Key Responsibilities:
• Manage VOC program processes and survey execution
• Ensure data integrity and reporting accuracy
• Conduct deep dive analyses of customer interactions
• Collaborate with analytics and VOC teams
• Build relationships to support cross-program insights
Requirements:
• 8+ years in customer insights or research
• Proven management skills in VOC initiatives
• Experience with analytics software and reportin...