HVACR Service Operation Team Leader
Johnson Controls
Full time
Other Installation, Maintenance, and Repair Occupations
Location
Cinisello Balsamo, Lombardia, Italy
Posted
July 16, 2026
Job Description
What you will doResponsible for the provision of high-quality service support to customers by leading the day-to-day activities of a team of technicians.How you will do itEnsure the delivery of best-in-class customer support (service level delivery, preventive maintenance, product solutions, customer and sales organization relationship, laboratory services and parts inventories) through effective resource planning and deployment and field administration. Responsible for leading field service technicians across North East Italy to ensure best in class customer experience Champion a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals Set objectives for service technicians, carrying out regular reviews, coaching staff and ensuring that adequate training and development is provided Drive talent development through active support Develop and maintain ongoing com...