Location
sandton, sandton, South-Africa
Posted
July 22, 2026
Job Description
Duties: Helpdesk & User Support: Respond to support tickets and resolve user queries related to HubSpot functionality, setup and troubleshooting Provide rapid support via helpdesk ticketing system, Slack and email Troubleshoot workflow automation, form configurations, and reporting issues Assist with configuring and optimizing HubSpot workflows, automation and data structures where issues arise Handle level 1 integration troubleshooting and escalate complex integration issues to the Head of CRM Maintain documentation of issues, resolutions and best practices Escalate complex technical issues appropriately Training & Content Creation: Deliver live training sessions and workshops for new and existing users Conduct on-site, in-person training at Johannesburg office locations when required (occasionally Cape town too) Create training materials including documentation, guides and how-to articles tailored to different user groups Produce demo videos showcasing HubSpot features and best pract...