Hub ICT Technician - Midlands

Full-time Other

Job Title: Hub ICT Technician

Location: This role is predominantly based at E-ACT Heartlands Academy but with regular travel to other Midlands academies

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We are looking for a proactive Hub ICT Technician to provide hands‑on technical support, maintain infrastructure, troubleshoot issues, and ensure seamless system performance across multiple sites. You will deliver excellent customer service, manage devices, and collaborate with colleagues to continuously improve digital services and user experience in a dynamic environment.

Key responsibilities:

• Operating the ICT Helpdesk effectively and responding to/resolving calls within agreed timescales
• Providing support for ICT queries with escalation to third party suppliers when necessary
• Assist with the maintenance of ICT hardware and equipment to the required levels including repair where appropriate.
• Maintain the detai...