HR Shared Services Manager (Service Fulfillment Manager)
HRTX
Job Description
HR Shared Services Manager (Service Fulfillment Manager)
Location: Ortigas
Work Setup: Onsite
Work Schedule: Monday to Friday
Job Summary
The HR Shared Services Manager is responsible for overseeing HR service delivery, ensuring operational efficiency, process standardization, and service excellence across HR transactions. This role manages HR operations including employee lifecycle support, payroll coordination, benefits administration, and process optimization.
Key Responsibilities
HR Service Delivery
Oversee end-to-end HR operational processes
Ensure efficient and accurate service fulfillment
Maintain service level agreements and quality standards
Process Optimization
Identify opportunities for process improvements and automation
Standardize HR workflows and operational procedures
Enhance service efficiency and employee experience
People & Team Management
Lead and d...