HR Service Centre Manager EMEA

CSL

Full time Operations Specialties Managers
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Location
Liverpool, England, United Kingdom
Posted
July 10, 2026

Job Description

The Manager, HR Service Center is responsible for leading and developing a team of five HR Operations Advisers to deliver high-quality, compliant, and customer-focused HR services across 23+ countries in EMEA. The role drives operational excellence across the full employee lifecycle - ensuring service levels, quality standards, and customer satisfaction targets are consistently met or exceeded. Acting as a key enabler of the HRSC's maturity and capability, the Manager builds a knowledgeable, trusted, and collaborative team.


Main Responsibilities and Accountabilities:


  • People Leadership: Lead, coach, and develop a team of five HR Operations Advisers — holding regular 1:1s, identifying capability gaps, creating individual development plans, and building a high-performing, engaged team.
  • Service Level Performance: Own and drive HRSC performance against defined SLAs.
  • Quality Assurance: Maintain and continuously improve qua...