Job Description
1. Project Cutover Activities Coordination
. Support preparation of cutover plans for country deployments and go-live activities across APAC countries
. Coordinate and track cutover activities.
. Follow up with project team members and country stakeholders to ensure timely completion of cutover tasks.
2. Hypercare & Support Management
. Coordinate hyper care activities following country go-live.
. Facilitate daily and weekly hyper care meetings with country teams and key stakeholders.
. Track and monitor open issues, action items, and support requests during the hyper care period.
. Ensure smooth transition from hyper care support to Business-As-Usual (BAU) operations.
3. Incident & Ticket Management
. Coordinate the logging and tracking of system incidents, defects, and enhancement requests.
. Liaise with vendors, technical teams, and business stakeholders to ...