HR Operations Analyst / Senior

Full-time other-general

We are looking for an HR Analyst – Employee Support Services to join our client's HR Operations team. In this role, you will serve as the first point of contact for employee inquiries and HR-related requests, ensuring a positive employee experience through timely, accurate, and professional support.

This position is ideal for candidates with experience in HR Operations, Shared Services, Employee Services, or Contact Center environments who enjoy helping employees and working in a fast-paced, process-driven setting.

Key Responsibilities

Employee Support

• Act as the first point of contact for employee inquiries via phone, email, and other support channels.
• Provide clear, professional, and customer-focused responses to employee questions.
• Follow established HR policies, procedures, and service guidelines.

Case Management & Escalation

• Resolve routine employee queries independently.
• Escalate complex cas...