Location
Heredia, Costa Rica, Costa Rica
Posted
July 27, 2026
Job Description
The Queue Coordinator is an entry level position responsible for case intake including the processing the bulk uploads related to employee discipline matters and HR support in coordination with Human Resources teams and Control Functions. The overall objective of this role is to manage a range of HR services related to disciplinary actions and accountability framework within Citi, globally.
Responsibilities include:
-Manage case intake including bulk upload and review of integration cases related to discipline matters timely and effectively utilizing Citi's case management system in compliance with standards and procedures
-Provide guidance on the case intake process related to discipline matters and liaise with key stakeholders, such as control function partners, to identify issues and recommend timely solutions.
-Drive consistent application of case intake related process controls, ensure quality documentation and adherence to standard operating pr...
Responsibilities include:
-Manage case intake including bulk upload and review of integration cases related to discipline matters timely and effectively utilizing Citi's case management system in compliance with standards and procedures
-Provide guidance on the case intake process related to discipline matters and liaise with key stakeholders, such as control function partners, to identify issues and recommend timely solutions.
-Drive consistent application of case intake related process controls, ensure quality documentation and adherence to standard operating pr...