Job Description
The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, guest comfort, operational efficiency, and team performance in line with hotel and Accor brand standards, while optimising costs, productivity, and guest satisfaction.
Key Responsibilities:
Oversee daily housekeeping operations including guest rooms, public areas, laundry, and back-of-house facilities.
Ensure rooms are prepared on time for arrivals, VIPs, and long-stay guests with appropriate amenities.
Conduct regular inspections to maintain cleanliness, hygiene, and maintenance standards.
Coordinate closely with Front Office, Engineering, and other departments.
Handle guest requests and complaints professionally, ensuring service excellence.
Control housekeeping budgets, operating costs, payroll, and inventory (linen, uniforms, supplies).
Drive productivity t...