Job Description
WHM (Web Host Manager) FTP/SFTP Server Troubleshooting Shared Hosting Management VPS Management Backup & Restoration
Job Description
No Technical Experience Required – Complete Training Provided!
We are hiring Hosting Support Executives to join our Gujranwala office for the hosting division.
The role involves managing customer queries, handling hosting issues (WHMCS + cPanel), and ensuring timely and professional support through WhatsApp, Email, and Chat channels.
Fresh graduates welcome – no prior technical knowledge needed!
Complete training on cPanel, WHMCS, server basics, and customer support.
Supportive work environment with clear growth paths.
Support Executives are expected to maintain fast response times, resolve tickets using AI chatbot assistance (RapiNova), and uphold the highest standards of service quality per the Hosting Supervision Guideline .
Performance is tracked through KPIs in the...