Job Description
Greet Guests: Welcome guests as they arrive, with a warm and friendly demeanour.
Manage Reservations: Handle bookings over the phone, online, and in person, ensuring accurate and efficient reservation management.
Seating Guests: Escort guests to their tables, providing menus and informing them of their server’s name.
Wait Time Management: Provide accurate wait times to guests who do not have reservations and manage the waiting list.
Customer Service: Address guest inquiries and concerns promptly and professionally, ensuring a positive dining experience.
Maintain Cleanliness: Ensure the front-of-house area is always clean and presentable.
Assist with Opening/Closing: Help with the opening and closing procedures of the restaurant.
Menu Knowledge: Be familiar with the menu to answer any questions guests may have and to assist with recommendations.
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