Host, Premium Services

Full-time Other

• State/Province National Capital Region (Manila)
• Country Philippines

Job Description

• Ensures on floor VIP guest needs are being met and handled properly.
  
• Identify good and regular customers and provide a high standard of customer service to generate re-visitation ofthe customer.
  
• Builds a strong network/rapport with customers for acquisitions, growth, and retention.
  
• Anticipates customers’ needs and problems and resolves them immediately.
  
• Finds valuable customers on the floor and ensures a high level of service is rendered.
  
• Reports any incidents to the Premium Services Shift Manager.
  
• Protects the confidentiality of all company files and documents under their immediate control.
  
• Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
  
• Notifies Shift Manager/Manager of any suspicious or unusual act...