Hospitality reservations & guest experience specialist

Full-time Other-General

Unify CX

is looking for an extraordinary Hospitality Reservations & Guest Experience Specialist to join our motivated and ambitious team. What Will You Do?

We are looking for a customer-focused, relationship-oriented, and sales-driven Hospitality Reservations & Guest Experience Specialist to support luxury hotel and resort partners. In this role, you will create exceptional reservation experiences by assisting guests with bookings, understanding their travel preferences, and delivering personalized recommendations. Through genuine rapport, premium customer service, and consultative upselling, you will help maximize booking value while ensuring every guest interaction is memorable. Key Responsibilities Handle inbound calls, emails, and guest inquiries related to hotel and resort reservations. Assist guests with room bookings, reservation modifications, cancellations, and special requests. Deliver a premium guest experience by actively listening, building rapport, and providi...