Job Description
ob Description & Requirements
Roles and Responsibilities:
Provides 24x7 Service Desk support as defined by first response/Tier 2 support.
Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
Flexible to work in shifts.
CORE COMPETENCIES:
Analysing, Expertise and Technology Delivering Results and Meeting Customer Expectations. Achieving Personal Work Goals and Objectives.
Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.
EXPERIENCE/KNOWLEDGE & SKILLS:
Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) 2-...