Location
Bromont, Québec, Canada
Posted
July 23, 2026
Job Description
Job Title: AI Support Analyst
Location: Montreal, QC "Hybrid: 3 days in office"
Duration: 06-12 Months
Job Description:
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI, answering user questions across the firm's AI portfolio. This includes products such as Client Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, and Gemini, along with other AI products as they are introduced. You will resolve what you can, escalate what you cannot, and document each interaction to feed future AI support agents. Each analyst maintains broad coverage of the full portfolio while owning one product as the point of contact.
Required Skills & Qualifications
- 5 years in a technical support, service desk, or application-support role in an enterprise environment.
- Familiarity with M365 and a strong interest in AI products; able to learn new AI...