Helpdesk Technician

Hub Technology Group

Full-time Computer Occupations
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Location
Cambridge, Massachusetts, United States
Posted
July 08, 2026

Job Description

HYBRID - BOSTON - W2 ONLY - 

  • 2+ years of professional experience or mix of internships, co-ops, etc

  • Associates Degree or equivalent combination of education and experience.

  • Impeccable customer service and end user empathy

  • Technical proficiency with a variety of software, hardware and applications

  • Must be able to multi-task and prioritize well

  • Experience using ticketing system to track incidents

  • Excellent writing and communication skills

  • Demonstrated problem-solving ability Broad range of network and desktop knowledge

  • Ability to give verbal instruction patiently to non-technical users

  • Higher Ed and/or healthcare experience preferred 

    • Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows...

    Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      July 08, 2026
    • Application Deadline
      August 17, 2026