Job Description
NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer™(heavy-duty transit buses), MCI™(motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC™(low‑floor cutaway and medium‑duty buses), and NFI Partsℤ. NFI currently offers the widest range of sustainable drive systems available, including zero‑emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base in our buses and coaches around the world. Further information is available at
POSITION SUMMARY
The Helpdesk Team Lead is responsible for assisting the Helpdesk Manager with overseeing the day-to-day operations of the Helpdesk, ensuring efficient service delivery and consistent support for all end users, while providing hands‑on leadership, coaching, and operational oversight to maintain service levels and ensure timely issue resolution.