Helpdesk Support Supervisor - Frontline Tech & Escalations Lead

Full-time Management & Operations

PM Consulting is seeking a Helpdesk Customer Support Supervisor in Metro Manila to deliver high-quality customer support while overseeing team performance. This role involves managing customer inquiries across multiple channels, ensuring timely issue resolution, and contributing to process improvements. Candidates should have a Bachelor's degree in a relevant field and 2-4 years of experience in customer support. Strong communication skills and an analytical mindset are essential for this position. Join us to enhance customer experiences and drive service quality.
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