Location
petaling jaya, selangor, Malaysia
Posted
July 11, 2026
Job Description
Job Title
HELPDESK SUPPORT
Working Hours: 9am to 6pm, Mon-Fri
Salary will commensurate with qualification and experiences.
Responsibilities
- Responsible for receiving, validating and logging customer requests (tickets).
- Find available engineer and assign engineer for all requests (tickets).
- Ensure all requests (tickets) assigned are worked on, updated (track requests and determine current activity on it) and resolved.
- Analyse and interpret the requests to ensure the classification, prioritization and escalation of the requests are meet the SLAs.
- Work closely with colleagues to ensure the swift resolution of issues and the customer are kept updated on the progress in relation to the resolution of the issue.
- Follow up on outstanding requests and ensure timely resolution. Escalation to both internal and external (principal and customer) to resolve issues when required.
- Requir...