Location
makati, metro manila, Philippines
Posted
June 19, 2026
Job Description
- Provides first-level technical support to end-users via phone, email, or ticketing system.
- Assist users in resolving hardware and software-related issues promptly.
- Create service tickets for proper coordination to technical department.
- Investigating and diagnosing incidents and researching solutions.
- Providing status on service request to customers.
- Escalating incidents and service requests to the next level of support.