Helpdesk Support (level 1)

Sterling Engineering, Inc.

Full-time Computer Occupations
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Location
Austin, Texas, United States
Posted
June 15, 2026

Job Description

POSITION SUMMARY
The Helpdesk Technician (level 1 support) is responsible for installing, maintaining, troubleshooting, and supporting desktop/laptop hardware, software, peripherals, printers, and mobile devices within a corporate environment. This role provides first-line technical support to end users while ensuring accurate asset tracking, system imaging, software deployment, and adherence to company IT standards and procedures.

KEY RESPONSIBILITIES
  • Install, configure, repair, and perform preventative maintenance on desktop and laptop systems, printers, and related peripherals
  • Provide ...