Helpdesk Support Engineer

OPUS IT Services Pte Ltd

Full-time Other-General
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Location
singapore, singapore, Singapore
Posted
July 25, 2026

Job Description

Job Scope & Requirement Wise:

  • Raise the Tickets into the Ticket Management System (ServiceNow).
  • Some Basic Triaging, akaProcess ofSwiftly Assessing and Prioritizing Tasks or IncidentsBased on Their Urgency and Importance.
  • Assign the Ticket Status and Provide an Update to the Ticket Requestor.
  • Please Support Any Ticket-Related Report/Stats Generation as and when needed.
  • Backfill Requested, aka Temp Coverage as Staffing a Vacant Position.
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