Helpdesk Support Engineer - Application / API

Full-time Other-General

Govt Project - This is an Application Support role focused on API integrations. You’ll be the first point of contact for technical issues, supporting partners connecting their systems and ensuring smooth operations.

• Govt Project Exposure Location: Labrador
• Office Hour, Mon to Fri
• Salary: $4500 + Bonus
• Perks: 18 days of Annual Leave + Birthday Leave + Yearly increment
• Contract: 2 years - Renewable

Job Scope

• Handle incoming tickets via Zendesk (calls, emails, web calls if required)
• Troubleshoot API-related issues using system logs and monitoring tools
• Analyze requests to identify root causes
• Validate service requests (e.g. configuration, key updates)
• Resolve known issues or escalade complex cases to L2 team
• Track tickets and ensure SLA compliance (30–50 tickets/day)
• Support documentation and cont...