Location
Durant, OK, United States
Posted
July 27, 2026
Job Description
**Job Purpose or Goals**
Full Time| Monday-Friday 8:00AM-4:30PM| 100% Onsite| $17.55 Hourly|
Weekly Earned Wage Access is a option for this position.
The Help Desk Specialist provides technical support with a customer first mindset by listening, building rapport, documenting requests, and attempting to remotely resolve request in a timely manner. This includes receiving, prioritizing, documenting, and actively remotely resolving end user help requests.
**Tasks:**
1. Respond to telephone calls, emails, and other Help Desk intake channels supporting the customer's technical issues and requests in a professional and courteous manner.
2. Document, track, and monitor issues to ensure timely resolution and SLA compliance. Maintain accurate trouble ticket entries in the ITSM platform.
3. Identify, research, resolve, and escalate technical problems using established processes.
4. Utilize critical thinking skills, prioritize incoming customer requests, and efficiently as...
Full Time| Monday-Friday 8:00AM-4:30PM| 100% Onsite| $17.55 Hourly|
Weekly Earned Wage Access is a option for this position.
The Help Desk Specialist provides technical support with a customer first mindset by listening, building rapport, documenting requests, and attempting to remotely resolve request in a timely manner. This includes receiving, prioritizing, documenting, and actively remotely resolving end user help requests.
**Tasks:**
1. Respond to telephone calls, emails, and other Help Desk intake channels supporting the customer's technical issues and requests in a professional and courteous manner.
2. Document, track, and monitor issues to ensure timely resolution and SLA compliance. Maintain accurate trouble ticket entries in the ITSM platform.
3. Identify, research, resolve, and escalate technical problems using established processes.
4. Utilize critical thinking skills, prioritize incoming customer requests, and efficiently as...