Job Description
Req ID: ย ย
We are currently seeking a Helpdesk Senior Representative to join our team in Bangalore, Karnฤtaka (IN-KA), India (IN).
Roles and Responsibilities:
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures
Qualifications:
- Helpdesk Senior Associate at Grade-5 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any othe...