Helpdesk Senior Associate - ITIL

NTT DATA

Full-time Physical Scientists
Apply Now
Location
Bengaluru, Karnataka, India
Posted
June 01, 2026

Job Description

Job Description

Years of Experience

Global End User Services

Requirements:

  • Helpdesk Sr. Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with minimum 1 year of international calling experience
  • Good comprehension & writing skills.
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window

    • Job description:

  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Stro...

    • Job Details

    • Job Type
      Full-time
    • Category
      Physical Scientists
    • Date Posted
      June 01, 2026
    • Application Deadline
      July 11, 2026