Job Description
Helpdesk Operator
Contract: Healthcare
Location: London, SE18 4QH
Hours of work: 37.5
Working Pattern: 14:00 - 22:00
Contract Type: Permanent
Hourly Rate: £13.49
We are seeking a Helpdesk Operator to join our team at Lewisham and Greenwich NHS Trust.
The contract spans approximately 1,000 bed spaces across two acute hospitals and six community sites, delivering a range of non-clinical support services to the Trust. These services include Cleaning, Catering, Portering, Waste Management, Helpdesk, Switchboard, Pest Control, and Linen Services.
The Helpdesk Operator plays a key role in supporting Estates and Facilities services, including logging and prioritising tasks, monitoring CAFM systems to ensure SLAs are met, responding to alarms and operational enquiries, and coordinating with Trust, ISS, and external service providers.
The Role