Helpdesk Customer Support - Quality Analyst

Full-time Management & Operations

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline.
• Equivalent hands‑on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education.

Experience

• At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a quality assurance role in a technical environment.
• Preferred experience in SaaS environments, platform‑based support, API‑first products, QA, technical writing, or process evaluation.
• Experience with ad tech, digital advertising, or marketing analytics is a plus.

Technical Skills

• SQL & Data Analysis: Master SQL with advanced techniques like complex joins, window functions, CTEs, subqueries, aggregations, and fine‑tuned query optimization.
• APIs, Server‑...