Job Description
Job Description
Helpdesk and Desktop Support Analyst
Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.
-Work within the Service Desk team in supporting and delivering all aspect of services
-1st/2nd line support (capable of root cause analysis)
-Remote branch support using Remote Assistance
-Active Directory user starter/leaver process
-Customer facing, support of internal banking staff, VIPs
-Maintenance and support of desktops, laptops, Blackberry’s
-SLA targets
-Ad-hoc project involvement
-Ideally with experience o...