Location
remote, colombia, Colombia
Posted
July 23, 2026
Job Description
Helpdesk Analyst (IT Support): Providing technical assistance and support to end-users by resolving issues related to computer systems, software, and hardware with an accent on ensuring high levels of customer satisfaction and promoting positive customer relationships. Focus on first-level IT support to staff members, including helping them learn new systems, resetting passwords, and addressing tier 1 help desk issues in a 24/7 hybrid position.
Location: Hybrid in Bogotá
Company
Rush Street Interactive is a market leader in online casino and sports betting, operating real-money gaming with brands like BetRivers.com and PlaySugarHouse.com.
What you will do
- Respond to end-user requests for technical assistance and provide timely and effective solutions via phone, email, or in-person.
- Diagnose and resolve technical hardware and software issues, including troubleshooting computer systems, networks, and per...